We want to hear what you have to say about our services. Your feedback will let us know what is important to you, as we continuously try to improve our services.
- Complaints Handling Policy ( 66kb)
- Complaint, Compliment and Feedback form ( 114kb)
- Online feedback form
If you would like to offer a suggestion, make a complaint or compliment us on what we have done well, please complete the feedback form and return it to us by one of the following methods.
How to lodge your feedback
You may send your complaint or feedback form by email: Customerfeedback@planning.wa.gov.au
Please fax your completed form to (08) 6551 9001
The Customer Feedback Coordinator
Department of Planning, Lands and Heritage
Locked Bag 2506
Perth, WA 6001
Feel free to hand your completed form to our counter staff at one of the departments office locations.
Assistance for customers with special needs
To ensure that customers who need to contact the Department are not disadvantaged as a result of language barriers, interpreters can be organised on behalf of customers to assist when required and documents can be translated into an appropriate language upon request.
If you require assistance as a result of a hearing or speech impairment the National Relay Service can assist by telephoning 13 36 77 (free call).